COVID-19 has brought forth a myriad of challenges that no one could have foreseen and many public sector workforces are overwhelmed as a result. While government entities move from their initial reaction to long-term planning for digital work realities, intelligent automation must be an integral part of their plans for the future. But first, they need to build a solid foundation. Robotic process automation (RPA) is the foundation upon which a successful intelligent automation transformation depends.
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