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Chorus
Business Process Management. Revolutionize workflows. Transform critical customer-facing processes.
Use SS&C | Blue Prism® Chorus BPM to rapidly build and automate processes, optimize workflows, create digital customer experiences and accelerate straight-through processing.
What is Chorus?
A comprehensive business process management suite including digital process automation, case management, omni-channel interactions and operational analytics. Chorus helps organizations build agile, intelligent operations that deliver better business outcomes.
Work Orchestration
Chorus’ AI-powered orchestration engine seamlessly connects people, processes, data, digital workers, and systems to deliver the right work to the right resource at the right time - across the entire business.
With automated decision-making and prioritization capabilities, Chorus helps businesses orchestrate mission-critical processes at enterprise scale, accelerate straight-through processing, transform customer experiences, increase revenue, and reduce operational risk.
Content Management
Chorus allows you to capture, store and share content of all types - data and documents from multiple channels, such as phone calls, e-forms, SMS, letters, scans, faxes, and emails.
Content, regardless of format, is securely stored and made available to business processes within Chorus. It can be used to initiate, supplement, or complete work at any time directly within processes.
Rules Management
Chorus rules management allows you to define, deploy, execute, monitor, and maintain a defined set of business rules required to control or influence decisions within business processes.
This logic can include policies, requirements, and conditional statements used to determine the tactical actions that take place across processes. Automating decision-making and having digital workers make rule-based decisions reduces risk and saves human workers’ time.
Role-based Workspaces
Using role-based privileges, Chorus routes the right work to the right resource at the right time empowering human and digital workers, customers and suppliers to execute tasks quickly, efficiently and on time.
Role-based access to content and case management provides greater collaboration within the complete customer journey – especially with non-linear processes, no matter how many tasks, documents and participants are involved.
Multi-Experience Communication
Chorus’ multi-experience communications automatically creates and delivers personalized messages to customers as part of business processes.
The web-based communications module simplifies process-related communications and transforms the overall customer experience, effortlessly including customer-specific details in messages, which can be reviewed and modified by a human-in-the-loop or automatically sent via print, text, or email.
Operational Analytics
Chorus provides real-time insights into an organization’s operations by monitoring human and digital workforces and their work.
Operational Analytics tracks outstanding and completed work, prioritizes tasks, identifies potential errors, and monitors productivity, ensuring your business meets SLAs and regulatory requirements.
Customizable dashboards allow organizations to see and act upon insights, creating a smarter, faster and more unified workforce.
Case Management
Dynamic and intelligent Case Management provides a clear and complete view of customer cases, no matter how many tasks, documents or people are involved.
With robust permissions and oversight, it empowers collaboration in non-linear cases and extended timelines. By seamlessly connecting people, processes and data, Chorus streamlines complex cases, boosting productivity through well-informed decision-making, quicker issue resolution and increased customer satisfaction.
What can Chorus do for you?
Chorus gives us the flexibility and control we need to effectively manage workloads across our office locations. Using a single solution means we can on-board and train new employees much quicker and allows for work to be distributed to skilled associates as business volumes dictate.”IFDS Funds
Who is using Chorus?
Here is a look at the number of Chorus customers in the top 25 by industry.
What can Operational Analytics do for you?
Continuously monitoring, orchestrating and optimizing work
Better customer journeys
- Tailor processes for the ideal customer experience
- Manage workflows end-to-end
Accelerate processing
- Deliver the right work to the right resource
- Automate work and decisions
- Integrate applications
Mitigate operational risk
- Enforce compliance
- Automatically check quality
- Monitor all work in one place