Beat complex London Market operational challenges with intelligent automation

Intelligent automation for insurance is often seen as more suited to retail and personal lines, due to the volume and relative simplicity of business. However this technology is proving itself with firms in the Lloyd's and London Market, where it adds value in other ways.

Download our London Market factsheet to learn more about how intelligent automation can add value to your insurance organization.

Thomas Miller takes a strategic approach to implementing intelligent automation

When Greg Fleming, CIO of Thomas Miller, first set out to explore how automation could enhance the company’s operations, he knew he would have to assess the value of incorporating a digital workforce in a holistic way. Unlike consumer-facing insurance services businesses that handle extremely high volumes of customer transactions, the nature of Thomas Miller’s customer base means that it processes a relatively small number of high-value transactions.

This “low-volume, high-value” model meant that the company needed to think differently about how automation software would deliver benefits within its operations. A business case would not be created based on one automation area, alone. Another consideration was the fact that the unique nature of the business means the company’s IT infrastructure is relatively siloed across its various operating units, industries and geographies.

Read the full story here.