Saudi Arabia’s Riyad Bank accelerates operational transformation by automating 200 processes with SS&C Blue Prism intelligent automation platform

WINDSOR, CT, August 15, 2023 /PRNewswire/ -- SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced Riyad Bank, one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, has successfully transitioned its automation program to SS&C Blue Prism. The bank sought to upgrade its banking automation solution to support three main business objectives: customer experience, innovation and performance culture.

So far, the Bank has implemented automation across eight areas of operations, including corporate payment operations, ATM and cash management, consumer finance operations, retail operations, governance, and operational excellence.

Throughout the six months, SS&C Blue Prism digital workers have:

• Handled up to 200 processes across eight areas of operations.
• Returned more than 150,000 hours to the business, providing time for more innovation, an opportunity to better serve its customers, and a better working environment for its employees.

Among improvements, Riyad Bank is benefitting from intelligent automation in the end-of-day transaction handling for bank tellers. Previously, bank tellers were preparing the customers transfer of check and cash deposit forms manually. The manual process meant more time and resources had to be allocated to complete these transactions by end-of-day. The automation team worked with the business unit on nine processes, which reduced processing time from 240 seconds to 45 seconds (81%) per document. The automation improved working conditions for team members and enabled them to concentrate on higher-value tasks.

More than 2,800 customers worldwide run their operations on SS&C Blue Prism, digitizing operations across financial services, insurance, health and pharma, banking, and more.