Raytheon - Technology Hardware & Equipment - RPA & IA Case Study

Raytheon, a technology hardware and equipment company based in the US, aimed to deliver transformational business value across its organization. The company established a Center of Excellence with three dedicated teams (Value, Delivery and Operations) which allowed it to successfully scale 120 digital workers across 9 business functions interacting with over 50 enterprise applications and services.

As the program grew, each new business process added complexity and demanded higher levels of intelligent automation, enhanced security requirements and a new design reuse mentality. Focusing on object reusability—69% of objects are reused—accelerates the delivery of solutions. Areas benefiting from automation at Raytheon include intercompany billing, purchase order management, and quality checks on proposals. An agile and efficient “software factory” produces digital workers and monitors their performance to ensure cost savings. A relentless focus on continuous value creation has enabled digital workers to perform the equivalent of more than 280,000 labor hours and deliver tens of millions of dollars in business value.

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