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Driving Operational Excellence Across Shared Services with IA
How Intelligent Automation Helps a State Government's Vision
Becoming the Most Customer-Centric Organization
In this webinar, created in partnership with the ACS, we spoke with leaders from the New South Wales government's Department of Customer Service and Department of Education about driving operational excellence towards a customer-centric organization and the role of intelligent automation in fulfilling the vision.
Catch this webinar on-demand to uncover the first-hand experience of running an intelligent automation program at the Department of Education NSW and Department of Customer Service NSW - the best practices, automation strategy, quick wins, and more.
Yes, we want to drive efficiency. Yes, we want to improve our services. But not at the cost of burning out our employees, and that’s where automation plays a role.”Pegah Ebrahimi Intelligent Automation Manager, NSW Department of Education
We have some quick wins in procurement automation. But beyond simple OPEX reduction, what was exciting was the uplift in data accuracy and what we can do with it.”Dr. Ian Oppermann Chief Data Scientist, NSW Department of Customer Service
Speakers
Dr Ian Oppermann
Chief Data Scientist at the Department of Customer Service NSW
Pegah Ebrahimi
Intelligent Automation Manager at the Department of Education NSW
Darren Cockerell
Head of Solution Consulting ANZ at SS&C Blue Prism
The Latest From SS&C Blue Prism
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