Part 1 - what does a digital approach to customer experience mean for insurers?

In this webinar on-demand, the expert insurance panel discusses digital customer experiences, how to create a seamless lifecycle, omnichannel, and the role of automation.

• Hear from Zurich, Ecclesiastical, Camelot the Claims Think Tank and SS&C Blue Prism
• Learn where you should be focusing your efforts to get the best from your automation program
• How digital solutions are enabling employees to provide a seamless, customer centric service
• The dangers of oversimplification when it comes to digitizing claims
• Digital first versus digital choice, and positioning your products for your audience
• Enabling omnichannel with automation and what that kind of seamless experience means from the customer perspective

Digitizing insurance customer experiences is a well-covered topic. However, approaches and technologies are advancing all the time. Hearing from experts within insurance companies who are down the road on that journey is a useful way to benchmark your own digital transformation program.

This webinar was created in partnership with Intelligent Insurer and with thanks to the panel:

• Jeremy Trott, Claims Director, Ecclesiastical
  
• Liz Ryan, Head of Claims Performance and Insights, Zurich
  
• Edward de Mas Latrie, Director, Insurance, BluePrism
  
• Moderator: Eddie Longworth, Founder and Director, JEL Consulting, Head of The Claims Think Tank, Camelot